FILE NO. RHQ‑2026‑014 · STATUS: OPEN
In the Court of Public Opinion
Exhibit A
The Testimony on the Record
A five-star business isn’t the one with no complaints. It’s the one where every complaint got read, drafted for, and answered before it cost them anything. This is the file on how that actually happens — entered exhibit by exhibit, below.
Statement of Facts
Nobody loses a customer to a bad review. They lose them to silence.
A review sits unanswered for six days. A complaint that could have been handled quietly gets posted instead — in public, at 9pm, in full view of everyone about to book. By the time anyone at the business notices, it’s already been read by someone who didn’t. What follows is the record of what changes when every review gets read, every time.
Draft & Approval
By the time I open my coffee, the replies are already written. I read them, fix a word if I feel like it, and hit send. Nothing goes out I haven’t seen.
— Sample testimony, illustrative of the draft-and-approve workflow
¶14RaveHQ drafts the reply. The owner approves and sends it. Nothing posts to Google on its own.
Private Routing
She was angry about the parking, not the food. We used to find out from the review. Now we find out first, in a message, while there’s still time to make it right.
— Sample testimony, illustrative of private complaint routing
¶27Unhappy customers are offered a private channel before the public review — giving the business a chance to respond first.
The Weekly Report
Monday morning, before I’ve unlocked the door, I already know what last week said about us. That used to cost me an hour of scrolling I never had.
— Sample testimony, illustrative of the weekly report
¶33One report, every week, sent whether or not there was time to go looking.
The Record of Rank
We didn’t do anything dramatic. We just started showing up higher in the map results, in front of people already looking for us.
— Sample testimony, illustrative of rank tracking
¶41Rank tracking shows where the business sits in local search results over time — a record, not a promise of position.
Closing Argument
The Verdict
Four exhibits, one pattern. The businesses on this record didn’t get luckier reviews — they got a system that reads every one, drafts the reply, offers the unhappy customer a private channel first, and reports what happened every single week, whether or not anyone asked. The record is open. Cross-examine it yourself.
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